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Reviews

Our Customers Are Raving about Us!

Vance Heating & Air Conditioning is the local choice of residents and business owners throughout Yakima County since 1986. This is because we offer service that is simply unmatched. In addition to high-quality heating, air conditioning, and indoor air quality services and products, we also genuinely care about your experience. From the moment you call until the completion of the job and beyond, our goal is to make things as stress-free as possible for you. We offer convenient same-day appointments, 24-hour services, free estimates, and after-service cleanup. We also back our services and products with unbeatable warranties for your peace of mind.

But you don't have to take our word for it. Read rave reviews from our happy customers and discover why we are the leading HVAC service provider in Yakima County. We look forward to hearing from you! Call (509) 204-9331 today.

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  • When I do need to replace my unit, I will definitely be calling you.
    My unit stopped working the friday evening before the 4th of July. I called Saturday and the dispatch had the on call guy Danny call me. He gave me the price for call out and explained it would be more because of the holiday, etc.. I decided to wait as my unit is over 25 years old and I didn't want to spend the extra if it wasn't an easy fix. I called Tuesday expecting to be told it would be at least a week or longer for someone to come out. I was beyond pleased to hear someone would come the very next day. Joni was wonderful to explain things to me as well. Adam showed up and had the unit fixed in minutes. From start to finish it was a great experience. Thank You Vance Heating & Air Conditioning. When I do need to replace my unit, I will definitely be calling you.

    - Jerrilynn Peterson

  • Very friendly and professional highly recommend
    Very friendly and professional highly recommend

    - Maria Nelson

  • Prompt and professional. Would highly recommend for HVAC Service work.
    Prompt and professional. Would highly recommend for HVAC Service work.

    - Rick Foreman

  • Excellent! Each of your employees that provided service for us had excellent customer service!
    Excellent! Zane, each of your employees that provided service for us had excellent customer service, we’re professional and respectful. Your expedient response to our needs are greatly appreciated, within two days our compressor was installed and we were enjoying cool comfort once again, Thank you Zane, we appreciate everything you did to fit us in your schedule and excellent service. Kind Regards, Gary and Darla Robillard

    - Darla Robillard

  • Prompt, knowledgeable, and friendly repair man.
    Prompt, knowledgeable, and friendly repair man. Got the service done and set us up with a maintenance plan and explained all the benefits that were included. Was a pleasant experience.

    - James Roberts

  • I’d recommend this company anytime.
    Adam was very professional and fixed my unit !
    I’d recommend this company anytime.

    - Maria Fusselman

  • First Class!

    Vance is our go to HVAC company. Their technicians are knowledgeable, informative, efficient, and friendly. Every employee we have had to our home for a new installation or even routine maintenance has been first class.

    - Lisa

  • I will use Vance every time.
    Adam was very efficient, capable, and knowledgeable. Service was prompt and to our relief ours was a simple fix. I will use Vance every time.

    - Cecil

  • We were extremely pleased with Vance heating and Air.? We also were impressed with the superior Customer Service from our comfort advisor Todd along with the installers Jorge,Juan and Shay. We highly recommend Vance heating and cooling located in Terrace Heights. Thanks for your great care you gave us and very professional service. Thomas O Martian Ronald Jay Fleming

    - Thomas O Martian

  • These guys are great!

    Nate and Makala were on time and super professional. Got us up and running in no time at all. Will use again and will recommend. These guys are great!

    - Ryan C.

  • This company is simply the best!

    This company is simply the best. This is the 3rd complete system they have installed for me. Each time has been a great experience. Price was reasonable. The quality is top notch. The workmanship second to none and the technicians extremely knowledgeable and courteous. I simply can’t imagine using anybody else.

    - Frank T

  • Danny was very pleasant
    Danny was very pleasant and did a great job of explaining what he was doing. He also made recommendations for making my system last longer.

    - Kathleen A.

  • Always very friendly and helpful!
    Vance office staff are always very friendly and helpful! Their technicians are always helpful and very personable as well! We appreciate their great service!

    - Linda M.

  • I would recommend this company in a heartbeat!
    These guys were fantastic! They were organized, efficient, professional, and finished when they said they would. I would recommend this company in a heartbeat!

    - Theresa S.

  • Fantastic team over there!

    We were looking for a reputable, local company and we found that in Vance. They did a really nice job at a fair price. Highly recommend them if you need a heating and a/c system installed. Vance does tankless water heaters, too. Fantastic team over there.

    - Rosalyn M.

  • Best decision I’ve made in a long time!
    Such great peace of mind, technician is knowledgeable, courteous, answers any questions that I had, it was very helpful .

    - Joann Mestaz

  • Service work done
    Thank you makala yager For the awesome service. Very polite and did wonderful work. Thank you very much.

    - Benjamin Alexander

  • THANK YOU
    Thank you Michael , You were awesome !! I called many places and you guys fit my timeline and attitude! This is the second review in 2 days only given 2 reviews ever. Found awesome groups of people thank you will share!

    - pam

  • Professional
    I had trouble with my central air, called Vance on Saturday they called me Monday morning said they would be out in the afternoon, the person who came out was named Jed he was very friendly found the problem fixed it but found another part that was not working right, thought he had to order it he apologized because it would be hot, luckily they found one at there shop, called the next morning and said they had one and would be out to fix the air condition, Jeb came back out and stayed till he new everything worked like it should. He was very professional and very nice easy to talk to and explained everything he was doing. I would recommend this business, it was 103 out and they came right out. Thank you guys very much.

    - Duane Pratt

  • He quickly solved the issue that I was having with my air conditioning unit.
    The gentleman that came to my house was so friendly and provided excellent customer service! He quickly solved the issue that I was having with my air conditioning unit. I Highly recommend Vance Heating and Air Conditioning.

    - Kelsey St Mary

  • Vance is our go to HVAC company.
    Vance is our go to HVAC company. Their technicians are knowledgeable, informative, efficient, and friendly. Every employee we have had to our home for a new installation or even routine maintenance has been first class.

    - Lisa

  • Very easy company to work with. Efficient. Professional.
    Very easy company to work with. Efficient. Professional. Our 5 year old daughter was very curious while the team was here doing the install. The men were very kind and patient with all her questions. We would definitely recommend Vance!

    - Cortney Sedge

  • Their work is top notch along with their products! Thanks Vance!
    Vance heating/AC are always great! They have quick appt. times and help with any need I have! Furnace,heat pump,thermostat programming they have no problem helping and answering questions . Their work is top notch along with their products! Thanks Vance!

    - Tyler Schenk

  • Highly recommend them if you need a heating and a/c system installed.
    We were looking for a reputable, local company and we found that in Vance. They did a really nice job at a fair price. Highly recommend them if you need a heating and a/c system installed. Vance does tankless water heaters, too. Fantastic team over there.

    - Rosalyn McWatters

  • I could not be more grateful for the response we received from Vance!
    I could not be more grateful for the response we received from Vance! From the first contact to the end product of installing a new air conditioner for my mom! Everyone was so kind and considerate!! Would use no one else for servicing or installation than Vance! Thank you thank you!!!

    - Sue Ledwich

  • Jeb is thorough and determined to ensure we have cooling.
    I initially went with Vance at the recommendation of my parents. We requested Jeb, the same technician they use. He is very friendly and knowledgeable. He had had to come to our house 3 times this summer. Our air conditioner is very old, and we aren't in a position to purchase a replacement at this point. Jeb is thorough and determined to ensure we have cooling. Everyone we have dealt with at Vance has provided excellent customer service!

    - Jennifer Kramer-Paul

  • We are so glad that we are having our heating/cooling system taken care of by Vance!
    This was our second seasonal check up of our heating/cooling system. The appointment was easy to make with Phoebe, who is so pleasant and helpful. The technician who came, right on time, was Danny whom had been to the house for the first checkup! So it was nice to have the continuity. He is so nice and pleasant!! A really professional attitude. He was accompanied by a young lady, who I assumed was in training. All in all, we are so glad that we are having our heating/cooling system taken care of by Vance!

    - Susan Lippi NCott

  • No hassle & no headaches. We will continue to use Vance!
    Arrived earlier than anticipated, their tech inspected the complete system. Quickly found the problem and replaced the part, had a/c working and cooling house again in no time. No hassle, no headaches and will continue to use Vance!

    - Johnny Jackson

  • Five stars all the way!
    We called Vance Heating after hours and were surprised to able to speak to a technician right away. As it was not an emergency we opted for an appointment the next day. Their technician, Danny, came to our home early the next morning and quickly diagnosed and fixed our problem, just in time to keep us cool during the 95 degree weather! Danny was courteous, professional and very informative. Thank you! We highly recommend Vance Heating and will continue to have them maintain our heat/ac system. Five stars all the way!

    - Carrie Van Hoy

  • We were very impressed with how fast they fixed our system even though they had to replace a few things.
    This is our first summer in this office building and it's starting to get hot! We realized our system wasn't working and after calling several places to come take a look Vance was quick to make get us in. They were very friendly and professional. We were very impressed with how fast they fixed our system even though they had to replace a few things. Most of all it was a great deal. Definitely recommend!

    - Perez Yakima

  • We learned of Vance by word-of-mouth and Vance lived up to our expectations.
    We are so glad we chose Vance. Right from the first visit for bid, analysis and communication of what would be the set-up for centralized air conditioning and heat was outstanding. That professionalism including projected cost made this an easy choice. Installation was as smooth as we expected: financing follow-up same. Very pleased. We learned of Vance by word-of-mouth and Vance lived up to our expectations.

    - Geoff Baker

  • Awsome company and staff!!!!!!!!!!!!
    What an amazing company and staff!!!!! Needed to replace my 20 year old heating and air system. Cody came out discussed all the options with me, super great guy!!!!!!! got the new system installed same week i signed the contract. Did how ever have a couple little bugs with the new air system the first 3 weeks with it. But it was not the fault of Vance heating and air, But called Cody and he got a super tech, Nate to come out and he was so friendly, knowledgeable and thorough. found the problem got it fixed, stayed to make sure the system was working and cooling properly. He also had a young lady with him who is in training, WOW!!!!!!! she is definitely going to be an asset to the company. great worker, friendly, knowledgeable and very eager to learn. Iv'e used other companies in the past, but will only use Vance in the future. Just saying, if you want and need the best. Call Vance heating and air. Thank you again for everything. Rob Ketzenberg.

    - Rob Ketzenberg

  • Exceptional
    Vance is a very exceptional company. When our air conditioner went out. Their customers service Rep. Got us a same day appointment. The 2 tech we're professionals and personal. Thank you Vance for keeping us cool this summer. Mark & Kathy Davis

    - Kathy Davis

  • Great team of people
    Every one from the office staff to the guys in the field are great people and a pleasure to deal with. We had one small issue but everyone worked hard to fix the issue and it was. Dave

    - Dave

  • Thank you Jeb!
    We were having troubles with our AC Unit during the heat of the summer. Jeb came to fix it and was very friendly and professional. He made sure everything was taken care of quickly and the right way. We so appreciated him and his work! Thank you!

    - Brianna Henry

  • With many thanks
    I want to thank Todd and the team that installed our new heat pump and AC. We appreciated everything you have done and have really enjoyed our new AC this summer. Your team was very professional and clean. Thank you for everything.

    - Vicki Valentine

  • Awesome service
    We had our system serviced and our tech was very helpful, knowledgeable, and was courteous and professional. All of this together was just an amazing experience. It’s nice to know that there are people in the world that do care about what they do for a living and strive to make themselves a cut above the rest. Well done Nate !!!!

    - Ron and Deb Littlefield

  • Amazing service
    All i can say is top notch jeb is a amazing tech very knowledgeable and the way he explains everything is extremely helpful he has just earned a customer for life

    - Jered eliason

  • Thanks to Cody and the Vance H&AC crew for their prompt and professional service!
    Furnace went sideways during this recent cold spell. We had a new one installed within 48 hrs. Thanks to Cody and the Vance H&AC crew for their prompt and professional service!

    - Tammy Kuebler

  • Friendly staff and good service!
    Friendly staff and good service!

    - Lois Malmberg Sabol

  • We couldn't be more pleased. Cheers!
    Vance installed the HVAC @TheHopShop and we couldn't be more pleased. Cheers!

    - Jeff Perkins

  • Friendly, polite, very competent service
    Friendly, polite, very competent service. Highly recommended!

    - LesLee Eicher

  • I have done business with Vance many years and very pleased with the professionalism all of the staff display.
    Vance Heating Is Very Good at Customer Relations by Doing an Excellent Job of Installing and Service of " Top- Of- The- Line " Lennox Heating and Air Equipment. I Have Done Business with Vance Many Years and Very Pleased with the Professionalism All of the Staff Display. Carl Always Does Such a Great Job of Servicing Our Equipment.

    - Lee Marey

  • First time using Vance and was impressed.
    Marco was very professional and did a great job. First time using Vance and was impressed enough to sign up for their service plan.

    - Ray Hecox

  • I would definitely recommend Vance.
    I would recommend Vance. Todd Hall and his team were very professional. Todd came back several to see that the work was ok. I would definitely recommend Vance. James Kemp.

    - James L. Kemp

  • The technician went above and beyond to make sure the job was done right. Highly recommend!
    Excellent and expert service and advice. The technician went above and beyond to make sure the job was done right. Highly recommend!

    - Barbara Doyle

  • Very knowledgeable staff and great customer service! Highly recommend.
    Was able to fit us in same day! Very knowledgeable staff and great customer service! Highly recommend.

    - Kristi Conner

  • Super professional and was very impressed all around!
    5 stars for sure!!! Super professional and was very impressed all around!

    - Leigh Ann Fuentes

  • The installation went quickly, with great technicians working as a team, and got it all done in a day.
    We had to replace our 25-year old furnace and air conditioning system. Cody walked us through different options, scheduled the installation within a week, and followed up to make sure we were satisfied. The installation went quickly, with great technicians working as a team, and got it all done in a day. Great customer service!

    - Janet Kinney

  • They had my repairs done the same day. Prompt and courteous!
    Called them in the morning and they had my repairs done the same day. Prompt and courteous!

    - Karen Koday

  • The service was great and I look forward to using Vance again in the future.
    Jeb was very professional and helpful. The service was great and I look forward to using Vance again in the future.

    - David Lemon

  • Vance has outstanding customer service above & beyond expectations.

    Vance has outstanding customer service above & beyond expectations. From the Technicians to the back office. Very impressed.

    - Nici Brauer

  • Great people, Great Company, Great Service.
    Great people, Great Company, Great Service. They are always there when I need them and they always do an excellent job. Very professional and courteous.

    - Kori Koch

  • He was very knowledgeable and we appreciated the outstanding service. Thanks!
    John D. was on time, friendly, listened to my wife's questions and explained things in a professional manner. He was very knowledgeable and we appreciated the outstanding service. Thanks!

    - Eric Patrick

  • Always recommend Vance to anyone in need of a repair or a new heating or AC unit.
    Awesome customer service! Always recommend Vance to anyone in need of a repair or a new heating or AC unit.

    - Tania Hernandez

  • They have never let us down. Their technicians are friendly, honest, and knowledgeable.
    For many years, we have counted on Vance for our heating and air conditioning needs. They have never let us down. Their technicians are friendly, honest, and knowledgeable. They guarantee their work and they offer a maintenance program that will catch little problems before they become big problems. Ask for Carl!

    - Joe Salinas

  • Was happy with the friendly and professional service.
    Shopped around for a new company... and was happy with the friendly and professional service. My questions were answered. Thank you, Jeb!

    - Julie Moon

  • Would recommend without a doubt! Thank you!
    Exceptional service and very professional with knowledgeable technicians. Would recommend without a doubt! Thank you!

    - Misty Rescorla

  • Called the folks at Vance and they were able to come out same day and fix the issue!
    Called the folks at Vance and they were able to come out same day and fix the issue! Tech was awesome!

    - Deric Nelson

  • Great service....very professional and courteous!
    Great service....very professional and courteous...would recommend Vance for any heat or air conditioning needs!

    - Gloria Hintze

  • We have had only great friendly service from all of the people at Vance.
    We have had only great friendly service from all of the people at Vance. Today Billy was prompt and friendly we even chatted a little about where to go riding quads. Five years of great service.

    - Darr Lenderman

  • Great customer service, wonderful team members, and fabulous work!
    Great customer service, wonderful team members, and fabulous work!

    - Danae Torrico

  • I loved the honesty and the fact that they gave me all my options
    Very quick professional service. I loved the honesty and the fact that they gave me all my options. Thank you for getting me going again!

    - Tanya Dellinger Harper

  • These guys are great! Efficient, friendly, knowledgeable.
    These guys are great! Efficient, friendly, knowledgeable.

    - Cindy Tutsch

  • My family is so happy! Thank-you
    Excellent service! The technician braved yellow jackets and Southside heat in the 90's. My AC is back , and my family is so happy! Thank-you

    - Mary Allen

  • The technician is friendly, courteous, and efficient.
    The technician is friendly,courteous, and efficient. Good work.

    - Darrell Blue

  • Vance exceeded my expectations. Thank you guys for what you do for our community.
    I highly recommend Vance heating and air conditioning. Cody and Zane were awesome making the financial part possible. Next day installation was unexpected but extremely appreciated. The service technicians were professional, hard working and completed the installation in a responsible matter of time. Vance exceeded my expectations. Thank you guys for what you do for our community.

    - Shelley Johnson

  • They helped me out without any expectations and I appreciate it so much.
    I went in to order a part with Vance today, and they were super friendly and helpful. They were able to locate the part that I needed but also gave me a solution that would work in the meantime. They helped me out without any expectations and I appreciate it so much. I will go to them for any heating and air conditioning service I need.

    - Virginia Prest

  • Looking forward to a continued relationship with this company for all of our HVAC needs.
    Scheduling a service appointment was easy and next-day appointments were readily available. The technician arrived right on time, was courteous and knowledgeable. Looking forward to a continued relationship with this company for all of our HVAC needs.

    - Katie Griffee

  • They came out same day and were very knowledgeable. Would highly recommend for anyone!!
    Repairman was very efficient and professional. They came out same day and were very knowledgeable. Would highly recommend for anyone!!

    - Tracie Schuster

  • We are very pleased with the service we received from Vance.
    On one of our hottest days so far this summer our cool air turned to hot air! we called Vance at 8:30 am....they were there by 11:am and solved the problem in a very short time. And did not over charge us. We are very pleased with the service we received from Vance. Now we know who to call when something goes wrong with heating and air.

    - Sherry Cameron

  • Our technician really knew his stuff. We were very impressed. 5 stars!
    Our technician really knew his stuff. We were very impressed. 5 stars!

    - Caren Heron

  • Friendly, knowledgeable, and outstanding service.
    Friendly, knowledgeable, and outstanding service.

    - John Geffe

  • Amazing service! I will never use anyone else.
    Amazing service! I will never use anyone else. Clinton was in top of it all. Thank you Vance for having quality technicians.

    - Sherri Van Winkle Haga

  • Very friendly very knowledgeable was completely satisfied with Clinton
    Very helpful. Very friendly very knowledgeable was completely satisfied with Clinton

    - Denise Jones

  • The whole experience was great and I highly recommend Vance Heating and Cooling!!!
    Clinton fit us into his schedule on very short notice, the AC quit the night before. He got it up and running in a matter of minutes. He ordered parts for replacement next week at a very reasonable price. The whole experience was great and I highly recommend Vance Heating and Cooling!!!

    - Rosemary Kemper Trudeau

  • Awesome job and very professional. I definitely recommend Vance!
    I called this morning to get on the schedule to repair my electric furnace. They sent out a technician a few hours later! He had it repaired in under an hour. Awesome job and very professional. I definitely recommend Vance!

    - Michael Joachims

  • Every time that I’ve called for help, the service is very prompt and all of the personnel has shown 100% nonstop courtesy, and overall customer service.
    Thanks again to the entire staff at Vance Heating and Air Conditioning! Every time that I’ve called for help, the service is very prompt and all of the personnel has shown 100% nonstop courtesy, and overall customer service. Today’s quick service of my water heater replacement was as enjoyable as all of the other experiences that I’ve had with the entire installation of a complete heating and air conditioning system, and the servicing of my gas fire places! This is the ONLY place in the greater Yakima area that I would consider for all of my home comfort needs!!

    - Todd Dellinger

  • Fast efficient and scheduling it was amazing. Love those guys.
    Fast efficient and scheduling it was amazing. Love those guys.

    - Randy Hyatt

  • They are very friendly and go above and beyond to ensure you are 100% satisfied with your product and your experience!!
    I have nothing but positive things to say about Vance Heating & Air Conditioning! They put an electronic air filter in our house and it has made a world of difference with my allergies. The sales, office and install staff are amazing. They are very friendly and go above and beyond to ensure you are 100% satisfied with your product and your experience!!

    - Summer Cuevas

  • Jeb was very courteous, punctual and knowledgeable about this system and troubleshooting.
    Great thing to have is the maintenance plan. Jeb was very courteous, punctual and knowledgeable about this system and troubleshooting. Vance heat and ac gets my vote every time.

    - David Fuwell

  • They really know their business and so very pleasant to deal with.
    Vance Heating is so easy to work with. Last summer we had our A/C completely die. We called the great people at Vance, their technician came to
    our house and gave us the bad news, we needed a complete new system. They suggested we do a new furnace at the time. We agreed as our old unit was 25 years old at the time. Upon removal of the old furnace, the installers discovered that we had a hole in the fire box of our old unit. Thankfully, the team at Vance was so very pleasant to work with and completed our new system in no time at all. The best part of all was that our power consumption dropped from $4.00/day to $1.20/day. We were so happy with the Vance team that we would definitely use them again. They really know their business and so very pleasant to deal with.

    - Debra Sandifer Creach

  • Nothing but happy from install to check-ups to fixed issues! Great service!
    Top Notch company! We have had a hiccup or two since our install but nothing Clinton and Jeb have not be able to diagnose and get fixed very quickly. Nothing but happy from install to check-ups to fixed issues! Great service!

    - Pam Bartz

  • Thank you for such a wonderful experience yet again! Will continue to use you for future services!
    Service is incredible. Had our units serviced today and you guys never fail to impress. Excellent knowledge, useful information and always so professional. Love how quickly you were able to make it out and how friendly your staff is always. Thank you for such a wonderful experience yet again! Will continue to use you for future services!

    - Kari Edson Dean

  • The tech was very confident and educational explained everything so I could understand.
    The tech was very confident and educational explained everything so I could understand.

    - Justin Herriman

  • So grateful for Vance! And the serviceman was so nice, Cody is the greatest Angel ever!
    Our AC died and we thought it'd take a week to fix. We called Vance and they're fixing it in the morning at 7:30! With 4 boys between 2 and 13 that's a life saver! AND 1/2 the price of another company. So grateful for Vance! And the serviceman was so nice, Cody is the greatest Angel ever!

    - Amanda Brooking