Vance is dedicated to upholding the highest level of service and installation in the heating and air conditioning industry. Our Peace-of-Mind Guarantees are extended to you as a demonstration of our commitment to 100% customer satisfaction.
Exclusive "No Lemon" Guarantee
We recognize that not every manufactured piece of heating and air conditioning equipment is 100% perfect 100% of the time. Since our customers should expect to receive 100% of the heating and air conditioning value they’ve invested in, we offer a “No Lemon” guarantee. Simply stated, as long as you invest in, and keep your Value Plus Planned Servicecontinuous, if the compressor in your air conditioner fails twice in the first five years, we will install a complete and new outside unit. If the heat exchanger in your furnace fails in the first ten years, we will install a new furnace. If you have ever bought a “lemon” before, you’ll truly appreciate our commitment to your long-term satisfaction.
24-Hour Service Guarantee
We, at Vance, are available to service your furnace and/or air conditioner 365 days a year, day and night. We don’t take a vacation. Since we are a service company, we have a staff of highly trained service professionals on call 24-hours a day. What that means to you is that we will come to your home and make any necessary repairs 24-hours a day. Even if it’s Christmas, “we are there for you”. (Additional charges apply for after-hour and holiday calls.)
Better Than We Found It Guarantee
One of homeowner’s greatest fears is that a contractor who works in their home will make a mess or destroy it. We, at Vance, want to ease your fears by providing the highest quality in service and installation. We guarantee that we will leave your home BETTER than we found it or we will pay a cleaning service to come to your home and clean it. We are that confident. (All we ask is that you notify our office of your dissatisfaction the same day that the installation was completed in your home).
Installation Workmanship Guarantee
Our installation technicians are the best in skill, attitude, and workmanship, have undergone extensive pre-employment criminal background checks and participate in random drug testing. They’ll care for your home and complete the job with speed and precision. They wear booties (floor savers), clean up when they are finished, and take personal responsibility for your complete satisfaction. They will not smoke or swear in your home. They are polite and courteous. If when they have finished in your home, they have not performed in accordance with these high standards, we’ll extend your current Value Plus Planned Service to include an additional visit at no charge. (All we ask is that you notify our office of your dissatisfaction the same day that the installation was completed.)
Priority Service Guarantee
We are a service company, not a sales company. We prioritize our service; we provide service to our Value Plus Planned Service customers first. “Yes!” you heard that correctly. Our Value Plus Planned Service customers always get “front of the line” privileges. It means that when you need us, you’ve got us. As a member of our Value Plus Planned Service, we feel that you deserve to have us come to your home and make any repairs necessary before we do any other work. You mean that much to us.